Privacy Policy for LumièreVerbe
At LumièreVerbe, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our site, use our services, or interact with us. Your trust is essential, and we handle your data with the utmost care, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect various types of information to provide and improve our language education and tutoring services.
- Personal Data You Provide: This includes information you provide directly when you register for a course, sign up for tutoring, send an inquiry, or participate in our workshops. Examples include your name, email address, phone number, physical address, and payment information. We may also collect details about your language learning goals and experience to tailor our services effectively.
- Usage Data: We automatically collect information on how our online platform is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
LumièreVerbe uses the collected data for various purposes:
- To provide and maintain our services, including personalized language tutoring and course delivery.
- To manage your registration as a user of our online platform.
- To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you, based on your preferences.
- To process your payments and provide you with invoices and service notifications.
- To provide customer support and respond to your inquiries.
- To monitor the usage of our service and improve its functionality and user experience.
- To detect, prevent and address technical issues.
3. Legal Basis for Processing Personal Data
We process your personal data under the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., for sending marketing communications).
- Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., providing language courses after you sign up).
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax or accounting obligations).
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests (e.g., improving our services, preventing fraud, maintaining security).
4. Disclosure of Your Information
We may share your personal information in the following situations:
- With Service Providers: We may share your data with third-party service providers who assist us in operating our business and delivering our services (e.g., payment processors, hosting providers, analytics providers). These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- For Legal Reasons: When required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
5. Data Retention
LumièreVerbe will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
6. Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You have the right to withdraw your consent at any time where LumièreVerbe relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
7. Security of Your Data
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
8. Links to Other Sites
Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Company Name: LumièreVerbe
- Address: 2847 Rue des Martyrs, Floor 3, Lyon, Auvergne-Rhône-Alpes, 69009, France